Today’s customers are demanding responsiveness and speed, but without having to sacrifice quality or face higher prices.  To remain competitive, sales teams need to be able to work together quickly and efficiently regardless of time zone or location.

Sales divisions that often have tight IT resources, yet still have to deliver the same level of quality as larger enterprises are often faced with communication and collaboration inefficiencies that can be resolved through the use of on-demand services, reducing latency and idle time spent commuting.

Updates for security patches, and leveraging off of the latest software version, gives our customers peace of mind to focus on churning sales

Business Benefits

• Sales teams can work together effectively and easily, regardless of time or location
• Virtual workspaces can facilitate teams to be more productive without having to hire additional staff
• Meetings can be transformed into virtual, real-time collaborative sessions that replace endless e-mail chains

Selecting the Right Tools

Meetings

Regular meetings are a necessity for any sales organisation, but with sales agents dispersed in different locations in any given day, it’s difficult to get time in person. As a workaround solution, many companies rely on conference calling to keep in touch but miss out on the interactivity of traditional gatherings. Virtual meetings provide a level of engagement that rivals the in-person experience. With peer-to-peer applications such as Office Live Meeting and Office Communicator, users can host meetings online, share, edit and comment on  documents, chat via instant messenger and post ideas on a virtual whiteboard and then have the updated notes automatically dispersed to all attendees.  Learn more about the Cloud Personal Communicator Service.

Sharing Information

A portal solution provides organisations with a common online workspace where virtual sales teams can publish project documents and collaborate securely and easily.  Traditionally FTP and/or corporate intranet sites are setup to facilitate team collaboration and file sharing, however are limited in ease of use and features offered.  Using templates, Portal services can be easily retooled to suit different departments, business goals, and projects, making it adaptable and cost effective means to share information efficiently. Learn more about the Cloud Collaboration Portal Service.

Sales Automation

Traditionally workers use disparate excel files to create quotations, orders, and update opportunities that are not part of a centralised database, and often results in duplicating information workflows.  Streamline and automate your sales processes and enable your sales workforce to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention regardless of location.  Dynamics CRM gives sales professionals fast access to useful data online or offline so they can work more efficiently and spend more time selling.  Learn more about the Cloud Dynamics CRM Service.

Mobility

Typically, sales organisations are scattered throughout the country with salespeople spending a significant time travelling to their assigned region. With information accessible from virtually anywhere, workflow no longer needs to be limited to the desktop. Mobile devices such as  Pocket PCs come equipped with mobile versions of common productivity applications such as e-mail word processing, spreadsheets and PDF readers. This enables salespeople to stay connected to the office and remain productive while on the move. By utilising a mobile device with “push” mobile technology like a Windows Mobile 6, users don’t need to carry anything but their mobile device to get work done.  Sales can now keep in touch instantly and synchronisation requires nothing more than an Internet connection.  Learn more about the Cloud Mobility Service.