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Business Voice

Business Voice ff

Azurance offers rich IP telephony voice services that have a complete suite of business grade hosted voice solutions to meet the needs of today’s growing business.  Delivered from carrier-grade reliability, AvayaN Communication Server 1000 offers feature-richness including support for IP phones, unified messaging, soft phones, and wireless VoIP services.

Unlike the traditional circuit-switched telephone services or on-premise PBX systems, Azurance’s cloud based Business Voice services integrate voice with data and video, maximising efficiency, streamlining administration, reducing capital and operating costs and not only lets you pay as you go, but also scale as you go.

Azurance Enterprise Voice offers carrier grade services with the following customer benefits:

Scale-on-Demand 

  • Call capacity is not limited by the number of lines
  • New users can be added quickly and easily
  • Comprehensive feature set, upgraded as new features are available to the platform
  • Quality of Service (QoS) measures in place to distinguish and prioritise voice traffic - dynamically adjusts data flow during heavy traffic to ensure call quality

Geographic Freedom 

  • Advanced features such as selective call forwarding, sequential ringing, and simultaneous, which allow calls to be forwarded to mobile phones or other alternate locations
  • Employees can work remotely with complete access to their phone

Enhanced Productivity

  • Enhanced calling features without the up-front costs of a premises-based system
  • Features are supported across multiple sites, allowing users to forward voice mails or transfer calls anywhere in the organisation using private dial plans
  • Unified messaging (voice mail delivered as e-mail) can be delivered worldwide

Business Continuity

  • Hosted business voice ensures that phone service is available, and can be rerouted to alternate locations, even if the office building is destroyed or inaccessible for long periods of time (i.e. power failure)
  • Multiple levels of redundancy, including geographic redundancy, providing survivability for the highest level of business continuity and the flexibility to support rigorous service assurance requirements

Lower Total Cost of Ownership 

  • Companies can dramatically reduce the number of phone lines needed
  • Hosted  business voice eliminates long distance charges between on-net affiliate branches
  • Eliminates the risks and costs associated with owning and maintaining an on-premises IP PBX
  • Costly PBX maintenance fees are eliminated, as are software upgrade fees
  • Expensive and time consuming service calls for moves, adds, and changes are eliminated and replaces with simple end-use changes or remote, hotline based provisioning support

The business voice light package is designed for light users requiring basic IP telephone service.  It includes a single line memory button that provides direct access to any department or person and supports 3 line x 24 character display.

This package is ideal for:

  • Public areas such as lobbies, cafeterias, hallways and break rooms

  • Low call traffic locations such as school classrooms and hotel rooms

Standard Calling Features

  • Universal visual call forward, transfer and hold
  • Name and call display, visual call waiting and 3-way conferencing

  • Call park/pick-up, automatic call back and music-on-hold feature

Optional

  • Voicemail and unified messaging are also supported as subscriber options

  

$99 per month

voice light    

The premium package includes all the functionality provided in the Business Voice Light package while adding features that further facilitate communications and provides productivity enhancements for end users, including 4 line x 24 character LCD and hands-free speakerphone support.

This package is ideal for office professionals, technical specialists, and administrative personnel looking for PBX equivalent features and functions but with the savings and flexibility inherent in IP.

Standard Calling Features

  • Universal visual call forward, transfer and hold
  • Name and call display, visual call waiting and 3-way conferencing

  • Call park/pick-up, automatic call back and music-on-hold feature

Advanced Calling Features

  • Do-not-disturb
  • Last number redial
  • Speed dial and one-touch speed dial
  • Auto attendant
  • Distinctive ringing

  • Six-party visual conference calling

Mobile Integration Features

  • Simultaneous ringing, allows desktop mobile or home phone to ring at the same time when users receive calls

Optional

  • Voicemail and unified messaging are also supported as subscriber options

 

$119 per month

premium

 

 

Unified includes all of the functionality provided in the Premium package, while adding features such as instant messaging, presence, click-to-call, simultaneous and sequential ringing, personal agent functionality, video calling capabilities and Exchange Anywhere Access e-mail.  Unified package targets senior executives, personal assistants, administrative assistants, and high communications demanding employees.

Standard Calling Features

  • Universal visual call forward, transfer and hold
  • Name and call display, visual call waiting and 3-way conferencing

  • Call park/pick-up, automatic call back and music-on-hold feature

Advanced Calling Features

  • Boss and secretary filtering
  • Do-not-disturb
  • Last number redial
  • Speed dial and one-touch speed dial
  • Auto attendant
  • Distinctive ringing
  • Six-party visual conference calling
  • Simultaneous ringing, allows desktop mobile or home phone to ring at the same time when users receive calls 

Exchange E-mail Features

Unified Communications Features

  • Simultaneous and sequential ringing
  • Personal voicemail accessible via e-mail inbox, mobile phone, or desktop handset
  • Personal fax accessible via e-mail inbox
  • Call management for client PC or laptop, including
    • Instant messaging
    • Presence
    • Click-to-call
    • Call hold, conference, transfer
    • Call history (missed and received calls, dialled numbers)

  • Video calling capabilities

Optional

  • Soft client/soft phone add-on provides access to the same services and capabilities but uses the computer and audio resources of a standard PC or laptop  

$134 per month

uc

 

Operator package includes all of the functionality provided in the Premium Business Voice package, this package is ideal for high-volume administrative positions, such as switchboards and receptionists, with support of 24 additional keys per module.

This plan allows all calls to be handled centrally and transferred to the right person.  Call filtering and record a greeting for incoming calls is also available.

Standard Calling Features

  • Universal visual call forward, transfer and hold
  • Name and call display, visual call waiting and 3-way conferencing

  • Call park/pick-up, automatic call back and music-on-hold feature

Advanced Calling Features

  • Do-not-disturb
  • Last number redial
  • Speed dial and one-touch speed dial
  • Auto attendant
  • Distinctive ringing
  • Six-party visual conference calling

  • Simultaneous ringing, allows desktop mobile or home phone to ring at the same time when users receive calls

Optional

  • Additional key expansion module add-on, yielding support for up to 54 keys

$169 per month